How do I qualify for the VIP program at fair go casino?

You don't need to apply or receive a special invitation. Membership begins automatically as soon as you start wagering on eligible games and earning loyalty points.

Do loyalty points expire if I stop playing?

Yes, loyalty points have an expiry policy. If your account is inactive for 90 days or more, your accumulated points may expire and your VIP tier status could be reviewed downward.

Can I redeem my loyalty points for real cash?

Loyalty points can be converted into bonus credits for gameplay after meeting associated wagering requirements. VIP members at higher tiers benefit from more favourable conversion rates.

What happens to my VIP status if I stop playing for a while?

Your VIP tier status is reviewed on a rolling basis. Extended periods of inactivity can result in a downgrade. A status change notification is delivered as a post-login alert.

Are all game types eligible for earning VIP loyalty points?

Most games contribute to loyalty point accumulation, but earn rates vary. Pokies offer the highest points-per-dollar rate, while table games contribute at a lower rate.

How do I contact my dedicated account manager as a VIP member?

Once you reach the qualifying tier, you will be notified through your registered email with your assigned contact's details. Your manager's details also appear in a sticky left-panel widget at login.

Responsible Gaming

Gaming Should Be Entertainment

At Fair Go Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. It's important to gamble only with money you can afford to lose and to set strict limits on how much time and money you spend gaming.

If you find yourself relying on gambling as a source of income or to escape problems, it's time to seek help.

Age Verification

All users must be at least 18 years of age (or the legal gambling age in your jurisdiction) to access Fair Go Casino. We take age verification seriously and reserve the right to request proof of age at any time.

Parents and guardians: Please monitor your children's online activities and ensure they do not have access to gambling websites.

Warning Signs of Problem Gambling

Do any of the following apply to you? If so, you may have a gambling problem:

Regularly chasing losses by gambling more to try to recover money
Hiding gambling activities from family, friends, or partners
Spending more time or money on gambling than intended
Feeling anxious, irritable, or restless when not gambling
Using gambling to escape problems, stress, or difficult emotions
Borrowing money or going into debt to fund gambling
Neglecting work, study, family, or social commitments due to gambling
Unsuccessful attempts to reduce or stop gambling
Experiencing financial, relationship, or legal problems due to gambling
Needing to gamble with increasing amounts of money to feel the same excitement

If you've checked any of these boxes, please reach out for support immediately.

Self-Help Tools & Responsible Gaming Features

Fair Go Casino provides the following tools to help you maintain control of your gambling:

Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
Loss Limits: Set a maximum amount you're willing to lose over a specific period
Session Time Limits: Receive reminders after a set gaming session duration to take breaks
Reality Checks: Periodic pop-up reminders showing how long you've been playing and how much you've spent
Self-Exclusion: Temporarily or permanently exclude yourself from Fair Go Casino and receive a list of excluded sites
Account Closure: Request permanent closure of your account if you wish to stop gambling

To activate any of these features, please visit your account settings or contact our customer support team.

Support Organisations & Helplines

If you or someone you know needs help with problem gambling, please contact one of the following organisations:

Australia

Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential online counselling and support service for Australians
Lifeline Australia
Phone: 13 11 14 (24 hours, 7 days a week)
Email: crisis@lifeline.org.au
Crisis support and counselling
Beyond Blue
Phone: 1300 22 4636
Website: www.beyondblue.org.au
Mental health and wellbeing support

United Kingdom

GamCare
Website: www.gamcare.org.uk
Helpline: 0808 8020 133
Free, confidential support and self-help tools
GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling

Canada

Responsible Gambling Council
Website: www.responsiblegambling.org
Information, resources, and support for problem gambling

United States

National Council on Problem Gambling (NCPG)
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Confidential support and referrals

Germany

Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Gambling addiction information and support resources

Take Action Today

If you're struggling with gambling, please reach out for help right now. Problem gambling is a treatable condition, and support is available.

Remember:

You are not alone
Help is confidential and free
It's never too late to seek support
Recovery is possible

Contact one of the organisations listed above today, or speak to someone you trust about your concerns.